Customer Care Specialist — Batangas Team

TaskUs; Batangas City; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Growth opportunities

Inclusive workplace

Job summary

TaskUs in the Philippines is seeking a Customer Care Specialist to deliver world-class service to our clients. You will handle inquiries across phone, email and live chat, aiming for first-contact resolution and high customer satisfaction.

You will work with a supportive, People First culture, participate in training, follow KPIs, and collaborate with teams to resolve issues while growing your career in a dynamic BPO environment.

Qualifications

• Fluent in English, both written and spoken.
• Proficient with Windows and macOS, and Microsoft Office.
• Must be at least a high school graduate.

Responsibilities

• Deliver exceptional customer service via phone, email, and live chat.
• Research and provide accurate responses to inquiries.
• Navigate internal documentation to provide world-class service.
• Identify and escalate priority issues to internal teams.
• Document interactions according to standard operating procedures.
• Adhere to KPIs and company policies to ensure consistent service.

Skills

Communication skills

Problem-solving

Adaptability

Empathy

Team player

Education

High school diploma

Tools

Zendesk

Slack

Microsoft Office

Job description

TaskUs in the Philippines is seeking a Customer Care Specialist to deliver world-class service to our clients. You will handle inquiries across phone, email and live chat, aiming for first-contact resolution and high customer satisfaction.

You will work with a supportive, People First culture, participate in training, follow KPIs, and collaborate with teams to resolve issues while growing your career in a dynamic BPO environment.