Customer Care Specialist — Growth & Great Benefits

TaskUs; Bacoor; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Great benefits package

Professional growth opportunities

Inclusive workplace

Job summary

TaskUs is hiring a Customer Care Specialist to deliver world-class support to clients across channels. You will address inquiries, resolve issues, and maintain high customer satisfaction with accurate, respectful service.

Proactive communication and adherence to client guidelines are essential for success. The role requires strong English written and spoken skills, familiarity with Zendesk and Slack, and proficiency in Windows/macOS, Microsoft Office, and Google apps.

Qualifications

• Must be at least a high school graduate.
• Proficient in Windows and Apple OS, Microsoft Office, and Google applications.
• Familiar with customer support software including Zendesk and Slack.

Responsibilities

• Deliver exceptional customer service via phone, email, and chat.
• Resolve inquiries and issues promptly to ensure customer satisfaction.
• Navigate documentation to provide accurate responses and guidance.
• Escalate unresolved issues to internal teams as needed.
• Document customer interactions according to SOPs.
• Adhere to client quality guidelines and KPIs.

Skills

Customer service

Communication

Problem solving

Teamwork

Empathy

Adaptability

Multitasking

Education

High school diploma

Tools

Zendesk

Slack

Microsoft Office

Google apps

Job description

TaskUs is hiring a Customer Care Specialist to deliver world-class support to clients across channels. You will address inquiries, resolve issues, and maintain high customer satisfaction with accurate, respectful service.

Proactive communication and adherence to client guidelines are essential for success. The role requires strong English written and spoken skills, familiarity with Zendesk and Slack, and proficiency in Windows/macOS, Microsoft Office, and Google apps.