Customer Care Specialist: Elevate the Customer Experience

LizardBear Tasking, Inc. (PEZA); Tagbilaran; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Great benefits package

Professional growth opportunities

Inclusive workplace

Job summary

TaskUs is a global provider of outsourced digital services and customer experience solutions. This role involves delivering world-class service to clients across multiple channels, using tools like Zendesk and Slack while maintaining high quality standards.

The successful candidate should be fluent in English, have strong communication skills, and be adaptable to a fast-paced BPO environment, contributing to a People First culture and professional growth opportunities.

Qualifications

• Computer literate and proficient in Windows OS, Apple OS, Microsoft Office, and Google applications.
• Fluent in English with strong reading and writing skills.
• Must be at least a high school graduate.

Responsibilities

• Deliver outstanding customer service via phone, email, and live chat.
• Research and provide accurate responses to inquiries.
• Navigate internal resources to provide world-class service.
• Escalate unresolved issues to appropriate teams.
• Document interactions according to SOPs and KPIs.
• Maintain customer satisfaction by adhering to quality guidelines.

Skills

Fluent in English

Great communication

Problem-solving

Team player

Adaptable

Education

High school diploma

Tools

Zendesk

Slack

Windows OS

Apple OS

Microsoft Office

Google applications

Job description

TaskUs is a global provider of outsourced digital services and customer experience solutions. This role involves delivering world-class service to clients across multiple channels, using tools like Zendesk and Slack while maintaining high quality standards.

The successful candidate should be fluent in English, have strong communication skills, and be adaptable to a fast-paced BPO environment, contributing to a People First culture and professional growth opportunities.