Customer Care Specialist: Growth & Impact

LizardBear Tasking, Inc. (PEZA); Quezon City; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Professional growth opportunities

Job summary

TaskUs is hiring a Customer Care Specialist to provide world-class service to clients through phone, email, and live chat. You will address inquiries promptly, resolve issues, and maintain high customer satisfaction while following quality guidelines.

The role requires adaptability, teamwork, and a client-focused mindset within a dynamic BPO environment. Competitive salary and comprehensive benefits accompany opportunities for growth across departments.

Qualifications

• Computer literate and proficient in Windows OS, Apple OS, Microsoft Office, and Google applications.
• Fluent in the English language, as well as reading and writing in English.
• Must be at least a high school graduate.

Responsibilities

• Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Research and provide accurate responses to inquiries via phone, email, and live chat.
• Navigate internal and external documentation to provide world-class service.
• Identify and elevate priority issues to internal teams.
• Route calls and document interactions per SOP.

Skills

Fluent English

Communication

Problem solving

Team player

Adaptable

Education

High school graduate

Tools

Zendesk

Slack

Internal tools

Job description

TaskUs is hiring a Customer Care Specialist to provide world-class service to clients through phone, email, and live chat. You will address inquiries promptly, resolve issues, and maintain high customer satisfaction while following quality guidelines.

The role requires adaptability, teamwork, and a client-focused mindset within a dynamic BPO environment. Competitive salary and comprehensive benefits accompany opportunities for growth across departments.