Customer Care Specialist: World‑Class Support

LizardBear Tasking, Inc. (PEZA); Banaba South; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Professional growth opportunities

Inclusive workplace

Job summary

TaskUs is a leader in outsourced digital services and customer experience, with a People First culture and a global presence. As a Customer Care Specialist, you will deliver world‑class service across phone, email, and live chat, addressing inquiries and resolving issues while upholding client quality guidelines.

You will work in a fast-paced BPO environment, leveraging Zendesk and other tools to ensure accurate responses, collaborating with teams, and maintaining high customer satisfaction.

Qualifications

• Must be fluent in English with strong reading/writing skills.
• Proficient with Windows OS, Apple OS, MS Office, and Google applications.
• Experience with customer support software (Zendesk) and internal tools.
• Minimum high school graduate.

Responsibilities

• Provide world-class customer service via phone, email, and live chat.
• Address inquiries, resolve issues promptly, and ensure customer satisfaction.
• Navigate documentation to deliver accurate, timely responses.
• Escalate unresolved issues to appropriate teams.

Skills

Windows OS

Microsoft Office

Google apps

English fluency

High school graduate

Education

High school diploma or equivalent

Tools

Zendesk

Slack

Job description

TaskUs is a leader in outsourced digital services and customer experience, with a People First culture and a global presence. As a Customer Care Specialist, you will deliver world‑class service across phone, email, and live chat, addressing inquiries and resolving issues while upholding client quality guidelines.

You will work in a fast-paced BPO environment, leveraging Zendesk and other tools to ensure accurate responses, collaborating with teams, and maintaining high customer satisfaction.