Customer Care Specialist — Grow with a People-First Team

TaskUs; San Fernando; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Competitive salary

Great benefits package

Professional growth opportunities

Inclusive workplace

Job summary

TaskUs is hiring a Customer Care Specialist (Teammate) to deliver world-class service across phone, email, and live chat. You will promptly resolve inquiries, research issues, and maintain accurate documentation while aligning with client KPIs and policies.

The role emphasizes empathy, adaptability, and teamwork within a fast-paced BPO environment, offering competitive compensation, a comprehensive benefits package, and opportunities for professional growth.

Qualifications

• Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications.
• Fluent in the English language, as well as reading and writing in English.
• Must be at least a high school graduate.

Responsibilities

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.
• Research and provide accurate and timely responses to inquiries through phone, email, and live chat support channels.
• Navigate internal and external documentation and resources to provide world-class service.
• Identify and escalate priority or unresolved issues to appropriate internal teams.
• Route calls to the appropriate resources and document all customer interaction information according to SOP.

Skills

Problem-solving

Communication

Adaptable

Empathy

Team player

Multitasking

Attention to detail

English proficiency

Education

High school graduate

Tools

Zendesk

Slack

Internal troubleshooting tools

Microsoft Office

Google applications

Windows OS

Apple OS

Job description

TaskUs is hiring a Customer Care Specialist (Teammate) to deliver world-class service across phone, email, and live chat. You will promptly resolve inquiries, research issues, and maintain accurate documentation while aligning with client KPIs and policies.

The role emphasizes empathy, adaptability, and teamwork within a fast-paced BPO environment, offering competitive compensation, a comprehensive benefits package, and opportunities for professional growth.