Customer Care Specialist - Pampanga | Grow & Learn

LizardBear Tasking, Inc. (PEZA); Angeles; Vor Ort; PHP 223.000 - 357.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Benefits package

Growth opportunities

Inclusive workplace

Zusammenfassung

TaskUs is seeking a Customer Care Specialist to deliver world-class service to clients across phone, email, and live chat. You will resolve inquiries promptly, research solutions, and document interactions in line with client guidelines.

The role requires fluency in English, proficiency with Zendesk and Slack, and comfort with Windows/Mac OS and Google apps. A high school diploma is required, with competitive pay and benefits offered.

Qualifikationen

• High school graduate required.
• Fluent in English reading and writing.
• Proficient with Windows OS, Mac OS, MS Office, and Google apps.

Aufgaben

• Deliver exceptional customer service by promptly addressing inquiries and resolving issues.
• Research and provide accurate responses to inquiries via phone, email, and live chat.
• Navigate documentation and resources to provide world-class service.
• Escalate unresolved issues to appropriate internal teams.
• Document all customer interactions according to SOPs.

Kenntnisse

Windows OS

Mac OS

Microsoft Office

Google apps

Zendesk

Slack

Fluent English

Ausbildung

High school graduate

Tools

Zendesk

Slack

Jobbeschreibung

TaskUs is seeking a Customer Care Specialist to deliver world-class service to clients across phone, email, and live chat. You will resolve inquiries promptly, research solutions, and document interactions in line with client guidelines.

The role requires fluency in English, proficiency with Zendesk and Slack, and comfort with Windows/Mac OS and Google apps. A high school diploma is required, with competitive pay and benefits offered.