Customer Care Specialist — World‑Class Support Pro

TaskUs; Philippines; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Competitive salary

Great benefits package

Professional growth opportunities

Inclusive workplace

Job summary

TaskUs is hiring a Customer Care Specialist in the Philippines. You will provide world-class service to clients via calls, emails, and live chat, ensuring accuracy and courtesy at every interaction.

You’ll use Zendesk and internal tools, follow client guidelines, and meet performance metrics while supporting a People First culture. You will join a dynamic team with opportunities for growth, extensive training, and a collaborative environment that emphasizes quality, empathy, and efficiency in

Qualifications

• Computer literate with basic to advanced software skills.
• Fluent in English, both written and spoken.
• Must be a high school graduate.

Responsibilities

• Deliver exceptional customer service via phone, email, and chat with accuracy and empathy.
• Research and respond promptly using internal docs and client guidelines.
• Navigate documentation to resolve inquiries and escalate when needed.
• Adhere to KPIs, policies, and quality guidelines while maintaining professionalism.
• Collaborate with team and other departments to resolve issues and share knowledge.
• Participate in mandatory trainings and uphold TaskUs policies.

Skills

Computer literacy

Windows OS

Apple OS

Microsoft Office

Google apps

Zendesk

Slack

English fluency

Education

High school graduate

Tools

Zendesk

Slack

Job description

TaskUs is hiring a Customer Care Specialist in the Philippines. You will provide world-class service to clients via calls, emails, and live chat, ensuring accuracy and courtesy at every interaction.

You’ll use Zendesk and internal tools, follow client guidelines, and meet performance metrics while supporting a People First culture. You will join a dynamic team with opportunities for growth, extensive training, and a collaborative environment that emphasizes quality, empathy, and efficiency in