Customer Service Representative

IQOR - Clark Pampanga; Angeles; On-site; PHP 167,000 - 279,000; Full time

Job summary

A leading customer service provider in Pampanga seeks a Customer Service Call Center Agent to deliver exceptional service. Responsibilities include answering calls, addressing inquiries, and building relationships with customers. Ideal candidates have experience in customer service and strong problem-solving skills. Flexibility for various shifts is required, enhancing our customer's experience.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Must have strong problem-solving skills.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and build lasting relationships with clients.
• Meet department productivity and quality standards.
• Understand and strive to meet call center metrics while delivering excellent service.
• Meet department productivity and quality standards.
• Aim for first-call resolution and take ownership of customer needs.

Skills

Customer service

Communication

Problem-solving

Problem solving

Attendance reliability

Job description

Overview

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary

We are searching for a polite, professional Customer Service Call Center Agent to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our client's products and services.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location; demonstrating empathy and compassion is preferred.
• Must have ability to work independently and in a team environment.
• Problem solving skills.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• You have the flexibility to work any shift, including nights and especially weekends.