Customer Care Specialist: Empathetic Support & Solutions

Concentrix; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Concentrix, a global technology and services leader, seeks an Eastwood Customer Care Specialist to handle inbound/outbound calls and online inquiries. You will resolve routine issues, uphold KPIs, and provide courteous, professional service in a fast-paced environment.

The role emphasizes empathy, accuracy, and teamwork, with the ability to adapt to shifts and a strong focus on customer satisfaction and cross-selling opportunities.

Qualifications

• High school graduate with a short track record in customer support.
• Courteous with a strong customer service orientation.
• Proficient in basic computer navigation and PC use.

Responsibilities

• Meet contractual KPIs by delivering consistent customer support.
• Clarify requirements, ask questions, and use resources to resolve issues.
• Listen attentively, showing empathy while building rapport.
• Greet customers courteously and professionally per procedures.
• Maintain knowledge of client products and services.
• Prepare complete, accurate records and notes in the system.
• Participate in activities to improve satisfaction and performance.
• Offer additional products or services as appropriate.
• Track and retrieve information in the call tracking database.
• Refer inquiries to published materials or more senior staff when needed.

Skills

Customer service

Written & verbal communication

Multitasking

Attention to detail

Team player

Adaptability

Education

High school diploma with 3–6 months relevant experience

Job description

Concentrix, a global technology and services leader, seeks an Eastwood Customer Care Specialist to handle inbound/outbound calls and online inquiries. You will resolve routine issues, uphold KPIs, and provide courteous, professional service in a fast-paced environment.

The role emphasizes empathy, accuracy, and teamwork, with the ability to adapt to shifts and a strong focus on customer satisfaction and cross-selling opportunities.