Empathetic Customer Care Specialist | KPI-Driven Support

Concentrix; Mabalacat; On-site; PHP 156,000 - 290,000; Full time

Job summary

Concentrix Clark is seeking a Clark Customer Care Specialist to handle inbound and outbound calls and online inquiries, delivering courteous service and resolving routine problems while meeting contractual KPIs.

You will greet customers professionally, maintain basic product knowledge, document interactions accurately, and seek opportunities to upsell. A high school diploma with 3–6 months of relevant experience is preferred; strong communication and multitasking skills are essential.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Team player able to work independently.

Responsibilities

• Handle inbound/outbound calls and online inquiries.
• Meet contractual KPIs and resolve routine problems.
• Clarify customer requirements and provide appropriate resolutions.
• Greet customers professionally and document interactions accurately.
• Maintain basic knowledge of client products/services.
• Refer customers to published materials or senior staff as needed.
• Identify opportunities to upsell products or services.
• Track, document and retrieve information in the call tracking database.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High School Diploma

Tools

Call tracking system

Job description

Concentrix Clark is seeking a Clark Customer Care Specialist to handle inbound and outbound calls and online inquiries, delivering courteous service and resolving routine problems while meeting contractual KPIs.

You will greet customers professionally, maintain basic product knowledge, document interactions accurately, and seek opportunities to upsell. A high school diploma with 3–6 months of relevant experience is preferred; strong communication and multitasking skills are essential.