Customer Care Specialist: Fast-Paced Support Pro

Concentrix; Manila; On-site; PHP 240,000 - 300,000; Full time

Job summary

Concentrix is seeking a San Lazaro Customer Care Specialist to engage with customers via calls and online channels, resolving routine issues and driving satisfaction. You will operate within a fast-paced environment, promoting the brand and maintaining quality service standards.

The role requires a high school diploma with 3–6 months of related experience, strong communication, and solid PC skills. Candidates should be capable of multitasking and adapting to shift rotations in a team setting.

Qualifications

• High school diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and ability to communicate effectively in writing and verbally.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements; use resources to provide resolution.
• Listen attentively and build rapport with customers with empathy.
• Greet customers politely and professionally.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work notes in the system.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products/services as appropriate.
• Document and retrieve information in the call tracking database.
• Respond to inquiries by referring to published materials or escalating when needed.

Skills

Customer service

Communication

PC literacy

Teamwork

Multitasking

Education

High school diploma

Job description

Concentrix is seeking a San Lazaro Customer Care Specialist to engage with customers via calls and online channels, resolving routine issues and driving satisfaction. You will operate within a fast-paced environment, promoting the brand and maintaining quality service standards.

The role requires a high school diploma with 3–6 months of related experience, strong communication, and solid PC skills. Candidates should be capable of multitasking and adapting to shift rotations in a team setting.