CDO Customer Care Specialist: Elevate Customer Experience

Concentrix; Cagayan de Oro; On-site; PHP 180,000 - 240,000; Full time

Job summary

Concentrix is hiring a CDO Customer Care Specialist for the Philippines. The role involves handling inbound/outbound calls and online inquiries to deliver quality customer service and resolve routine problems for client products or services.

The position requires a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to multitask in a fast-paced environment. Location: Cagayan de Oro, Philippines.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; ability to adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone.
• Ability to rotate shifts, as needed.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution using tools.
• Listen attentively; demonstrate empathy and build rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work; notate accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication

Multitasking

Attention to detail

Adaptability

Teamwork

Patience

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix is hiring a CDO Customer Care Specialist for the Philippines. The role involves handling inbound/outbound calls and online inquiries to deliver quality customer service and resolve routine problems for client products or services.

The position requires a high school diploma with 3–6 months of relevant experience, strong communication skills, and the ability to multitask in a fast-paced environment. Location: Cagayan de Oro, Philippines.