Customer Care Specialist: Fast-Paced Support & Resolution

CNX; Mandaluyong; On-site; PHP 335,000 - 558,000; Full time

Job summary

CNX in Mandaluyong is seeking a ShawCustomer Care Specialist to handle customer inquiries via calls or internet, aiming to resolve issues and meet KPIs. You will maintain professionalism, expand product knowledge, and document interactions accurately while supporting a fast-paced team environment.

The role emphasizes courteous service, effective communication, and the ability to adapt to evolving client requirements across different channels.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Effective written and verbal communication.
• Detail oriented and dependable with ability to multitask.

Responsibilities

• Interface with customers via inbound/outbound calls or internet per client needs.
• Meet contractual KPIs and provide resolution to routine problems.
• Clarify requirements, listen, empathize, and build rapport with customers.
• Greet customers professionally and maintain product knowledge.
• Document accurately and use tools to retrieve information as needed.
• Suggest additional products/services and participate in service-improvement activities.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Education

High school diploma

Tools

Call tracking database

PC navigation

Job description

CNX in Mandaluyong is seeking a ShawCustomer Care Specialist to handle customer inquiries via calls or internet, aiming to resolve issues and meet KPIs. You will maintain professionalism, expand product knowledge, and document interactions accurately while supporting a fast-paced team environment.

The role emphasizes courteous service, effective communication, and the ability to adapt to evolving client requirements across different channels.