Customer Service Associate - San Lazaro 2026

Concentrix Philippines; Manila; Presencial; PHP 240.000 - 360.000; Jornada completa

Descripción de la vacante

Concentrix Philippines is seeking a Talent Connect specialist in Manila to deliver customer support, resolve inquiries, and maintain high standards of service. The role requires strong communication, basic computer skills, and a customer‑oriented mindset.

The position operates in a fast-paced contact center environment with potential shift rotation. Candidates with a high school diploma and some relevant experience are encouraged to apply.

Formación

• High school diploma required; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Proficient in basic computer/navigation tasks.
• Ability to multitask in a fast-paced environment.

Responsabilidades

• Ensure service delivery meets contractual KPIs.
• Clarify customer requirements and provide resolution.
• Demonstrate empathy and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain knowledge of client products/services.
• Prepare complete and accurate work notes.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products/services when appropriate.
• Track, document and retrieve information in call-tracking systems.
• Respond to inquiries by directing to published materials or senior staff.

Conocimientos

Customer service

Communication

Computer skills

Attention to detail

Multitasking

Teamwork

Flexibility

Educación

High school diploma

Descripción del empleo

Concentrix Philippines is seeking a Talent Connect specialist in Manila to deliver customer support, resolve inquiries, and maintain high standards of service. The role requires strong communication, basic computer skills, and a customer‑oriented mindset.

The position operates in a fast-paced contact center environment with potential shift rotation. Candidates with a high school diploma and some relevant experience are encouraged to apply.