Customer Care Champion - KPI-Driven Support

Concentrix Philippines; Manila; On-site; PHP 312,000 - 536,000; Full time

Job summary

Concentrix Philippines in Manila is seeking a San Lazaro Customer Care Specialist under the iRecruitEngage 2027 program to provide customer support with focus on KPIs and resolution accuracy.

Greet customers professionally, maintain product knowledge, and document interactions while seeking opportunities to assist with additional products or services. A high school diploma with 3–6 months’ experience is preferred for this role.

Qualifications

• High school diploma with 3–6 months relevant experience preferred.
• Strong customer service orientation and communication skills.
• Strong computer navigation skills and PC knowledge.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify requirements; probe for understanding and resolve customer issues.
• Listen attentively to customer needs and concerns; build rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work including appropriate account notes.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or escalating when needed.

Skills

Customer service

Communication skills

Computer skills

Attention to detail

Multi-tasking

Team player

Adaptability

Patience

Education

High School Diploma

Tools

Call tracking software

Job description

Concentrix Philippines in Manila is seeking a San Lazaro Customer Care Specialist under the iRecruitEngage 2027 program to provide customer support with focus on KPIs and resolution accuracy.

Greet customers professionally, maintain product knowledge, and document interactions while seeking opportunities to assist with additional products or services. A high school diploma with 3–6 months’ experience is preferred for this role.