Customer Service Representative for Concentrix San Lazaro

Concentrix; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in Manila is seeking customer service representatives to assist customers with inquiries and provide accurate information. Candidates should have a high school diploma and 1-3 years of customer service experience, with strong communication skills and proficiency in English. This role involves documenting interactions with customers and collaborating with team members to enhance service quality.

Qualifications

• 1-3 years of experience in a customer service role.
• Ability to work effectively in a team.
• Comfortable in a call center environment.

Responsibilities

• Assist customers with inquiries and provide accurate information.
• Handle customer complaints and provide resolutions.
• Document interactions using CRM software.
• Collaborate to improve customer service processes.

Skills

Proficient in English language (written and verbal)

Strong communication skills

Interpersonal skills

Customer-oriented approach

Education

High School diploma or equivalent

Job description

• Assist customers with inquiries and provide accurate information about products and services.
• Handle customer complaints and provide suitable resolutions to ensure customer satisfaction.
• Document interactions with customers using the company’s Customer Relationship Management (CRM) software.
• Collaborate with team members to improve customer service processes and develop best practices.
• Provide product feedback to relevant departments to enhance service quality.
• Participate in training programs to continually enhance customer service skills.

Requirements

• Educational Qualifications: High School diploma or equivalent preferred.
• Experience Level: 1-3 years of experience in a customer service role.
• Skills and Competencies: Proficient in the English language, both written and verbal.
• Qualities and Traits: Strong communication and interpersonal skills with a customer-oriented approach.
• Responsibilities and Duties: Ability to work effectively in a team and adapt in a fast-paced environment.
• Working Conditions: Must be comfortable working in a call center environment, handling high volume customer interactions.