Bacolod Customer Care Pro: Empathy & Solutions

CNX; Bacolod; On-site; PHP 179,000 - 257,000; Full time

Job summary

CNX in Bacolod is seeking a Customer Care Specialist to handle inbound and outbound calls and online inquiries, delivering high-quality support and resolving routine problems for customers.

You will greet customers professionally, maintain product knowledge, document interactions, and strive to meet KPIs in a fast-paced environment. Teamwork and customer empathy are essential to success.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Strong communication and computer skills with attention to detail.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Ensure service delivered meets KPIs.
• Clarify customer requirements; probe for understanding and resolve.
• Listen attentively and build rapport with customers.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work with proper account notes.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Strong computer navigation skills and 

Ability to effectively communicate, –?

Dependable with strong attention to d​

Patience in all customer contact

Education

High school diploma with three to six months of relevant experience preferred

Job description

CNX in Bacolod is seeking a Customer Care Specialist to handle inbound and outbound calls and online inquiries, delivering high-quality support and resolving routine problems for customers.

You will greet customers professionally, maintain product knowledge, document interactions, and strive to meet KPIs in a fast-paced environment. Teamwork and customer empathy are essential to success.