Customer Care Pro: Fast-Paced Support & Resolution

CNX; Quezon City; Sur place; PHP 201 000 - 268 000; Plein temps

Résumé du poste

CNX is seeking a Customer Care Specialist to handle inbound/outbound calls and online inquiries. You will resolve routine issues, ensuring customer satisfaction while adhering to KPIs and documented procedures.

The role emphasizes courteous communication, accurate data entry, and ongoing learning about client products and services. The position requires a high school diploma with 3–6 months of relevant experience, strong computer skills, and the ability to work effectively in a fast-paced team

Qualifications

• High school diploma preferred with 3–6 months of relevant experience.
• Proactive customer service with documenting and resolving routine issues.
• Ability to adapt to a fast-paced call center environment.
• Strong communication and problem-solving skills.

Responsabilités

• Interface with customers via inbound/outbound calls or the Internet.
• Provide customer service resolution for routine problems.
• Aim to meet contractual KPIs in service delivery.
• Maintain knowledge of client products and services.
• Document and retrieve information in call tracking system.
• Assist customers with inquiries and direct to appropriate resources.

Connaissances

Courteous with strong customer service

Strong computer navigation skills

Effective written and verbal沟通

Attention to detail

Multi-tasking

Team player or independent

Patience in customer interactions

Formation

High school diploma

Outils

Call tracking database

Description du poste

CNX is seeking a Customer Care Specialist to handle inbound/outbound calls and online inquiries. You will resolve routine issues, ensuring customer satisfaction while adhering to KPIs and documented procedures.

The role emphasizes courteous communication, accurate data entry, and ongoing learning about client products and services. The position requires a high school diploma with 3–6 months of relevant experience, strong computer skills, and the ability to work effectively in a fast-paced team