Customer Care Specialist — Empathetic, Resolution-Driven Support

CNX; Iloilo City; Vor Ort; PHP 240.000 - 360.000; Vollzeit

Zusammenfassung

CNX in Iloilo City is seeking a Customer Support Associate I to handle inbound and outbound calls and online inquiries, delivering friendly, solution-oriented service while meeting KPIs.

You will maintain basic product knowledge, document interactions, and assist customers with inquiries, collaborating with teammates to improve satisfaction. This is a full-time on-site role at the Iloilo location.

Qualifikationen

• High school diploma or equivalent; relevant customer service experience is a plus.
• Strong written and verbal communication skills; ability to listen and respond empathetically.
• Basic computer navigation and familiarity with standard software applications.

Aufgaben

• Handle inbound/outbound calls and online inquiries to resolve customer issues.
• Follow procedures to document interactions and update customer records.
• Achieve KPI targets by delivering accurate information and timely resolutions.
• Upsell or suggest additional products/services when appropriate.
• Collaborate with team members to improve customer satisfaction and business results.

Kenntnisse

Customer service

Communication

Computer literacy

Multitasking

Teamwork

Ausbildung

High school diploma

Tools

Call tracking database

Jobbeschreibung

CNX in Iloilo City is seeking a Customer Support Associate I to handle inbound and outbound calls and online inquiries, delivering friendly, solution-oriented service while meeting KPIs.

You will maintain basic product knowledge, document interactions, and assist customers with inquiries, collaborating with teammates to improve satisfaction. This is a full-time on-site role at the Iloilo location.