Customer Care Specialist: Empathetic Support Pro

Concentrix Philippines

Quezon City

On-site

PHP 279,000 - 391,000

Full time

2 days ago

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Job summary

Concentrix Philippines is seeking a Cyberwest Customer Care Specialist to handle customer inquiries via inbound/outbound calls and online channels, resolving routine problems and guiding customers to solutions. This role emphasizes empathy, accuracy, and adherence to client KPIs while delivering courteous service.

You'll maintain product knowledge, document interactions, and participate in activities that improve customer satisfaction.

Qualifications

High school diploma with 3–6 months relevant experience preferred.
Courteous with strong customer service orientation.
Strong computer navigation skills and PC knowledge.
Ability to communicate effectively, both written and verbal.
Dependable with strong attention to detail.
Multitasking in a fast-paced environment.
Ability to rotate shifts as needed.

Responsibilities

Handle customer inquiries via inbound/outbound calls or online channels.
Resolve routine problems and provide accurate information.
Clarify customer requirements and use resources to resolve issues.
Greet customers courteously and maintain professionalism.
Maintain basic knowledge of client products and services.
Document interactions and update accounts accurately.
Contribute to activities to improve customer satisfaction and business performance.
Offer additional products and services when appropriate.
Track and retrieve information in the call tracking database.