Customer Care Specialist - Empathetic Problem Solver

Concentrix; Pasay; Presencial; PHP 223.000 - 312.000; Jornada completa

Descripción de la vacante

Concentrix is seeking a Mall of Asia Customer Care Specialist to support customers via inbound/outbound calls and online channels. The role focuses on resolving non-routine issues and delivering high-quality service at MOA on-site in Pasay.

Ideal candidates have a high school diploma with 6+ months of customer service experience, strong communication, and a customer-centric mindset. The position requires flexibility to rotate shifts and a team-oriented approach.

Formación

• High school diploma; 6+ months customer service experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Effective written and verbal communication.
• Ability to learn and problem-solve.
• Dependable with attention to detail.
• Able to handle repetitive work in a fast-paced environment.
• Team player and able to work independently.
• Demonstrate patience in all customer interactions; maintain professional tone.
• Able to rotate shifts as needed.

Responsabilidades

• Meet contractual KPIs for service delivery.
• Clarify customer requirements; use decision-support tools to resolve non-standard issues.
• Listen with empathy and build rapport with the customer.
• Greet customers courteously using procedures.
• Maintain broad knowledge of client products/services.
• Document and note accounts accurately as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.

Conocimientos

Customer service

Communication skills

Problem solving

Empathy

Multi-tasking

Teamwork

Educación

High school diploma

Herramientas

PC Knowledge

Descripción del empleo

Concentrix is seeking a Mall of Asia Customer Care Specialist to support customers via inbound/outbound calls and online channels. The role focuses on resolving non-routine issues and delivering high-quality service at MOA on-site in Pasay.

Ideal candidates have a high school diploma with 6+ months of customer service experience, strong communication, and a customer-centric mindset. The position requires flexibility to rotate shifts and a team-oriented approach.