Customer Care Specialist — Fast, Friendly Support Pro

Concentrix Experts Colombia S.A.S.; Mandaluyong; On-site; PHP 279,000 - 391,000; Full time

Job summary

Concentrix Experts Colombia S.A.S. in Mandaluyong City, Philippines is seeking a Megamall Customer Care Specialist to interface with customers via inbound/outbound calls or online channels.

You will provide customer service, resolve routine issues, and strive to meet KPIs while delivering courteous, empathetic support. The role requires a high school diploma with 3–6 months of experience, strong communication, PC skills, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Multi-tasking ability; adapt quickly in a fast-paced environment.
• Team player and able to work independently.
• Patient in all customer contact situations; maintain a pleasant, professional tone.
• Ability to rotate shifts; location may vary by program.

Responsibilities

• Meet contractual KPIs and deliver quality service.
• Clarify customer requirements; use tools to resolve issues.
• Listen with empathy and build rapport with customers.
• Greet customers courteously per procedures.
• Maintain basic knowledge of client products/services.
• Prepare complete, accurate work and note accounts as required.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Refer inquiries to published materials or more senior staff.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

High school diploma

Tools

Call tracking database

Job description

Concentrix Experts Colombia S.A.S. in Mandaluyong City, Philippines is seeking a Megamall Customer Care Specialist to interface with customers via inbound/outbound calls or online channels.

You will provide customer service, resolve routine issues, and strive to meet KPIs while delivering courteous, empathetic support. The role requires a high school diploma with 3–6 months of experience, strong communication, PC skills, and the ability to work in a fast-paced environment.