Customer Care Specialist — Empathetic Support & Resolution

Concentrix Experts Colombia S.A.S.; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Concentrix Experts Colombia S.A.S. seeks a Bridgetowne Customer Care Specialist to handle inbound and outbound calls and online inquiries. You will provide efficient customer service and resolve routine issues, while maintaining product knowledge and documenting interactions.

The role emphasizes empathy, accuracy, and adherence to brand guidelines in a fast-paced environment. As part of a team, you will meet KPIs, rotate shifts as required, and collaborate with colleagues to improve customer

Qualifications

• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively in writing and verbally.
• Dependable with strong attention to detail.
• Capable of multitasking in a fast-paced environment.
• Ability to work in teams or independently as needed.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide resolutions.
• Listen attentively and build rapport with customers.
• Greet customers in a courteous and professional manner.
• Maintain knowledge of client products/services.
• Document and prepare complete work records.
• Participate in activities to improve satisfaction and performance.
• Offer additional products/services when appropriate.
• Track and retrieve information in call databases.
• Respond to inquiries by directing to resources or seniors.

Skills

Customer service orientation

Written and verbal communication

Computer navigation

Team player

Patience

Flexibility

Shift adaptability

Education

High school diploma

Job description

Concentrix Experts Colombia S.A.S. seeks a Bridgetowne Customer Care Specialist to handle inbound and outbound calls and online inquiries. You will provide efficient customer service and resolve routine issues, while maintaining product knowledge and documenting interactions.

The role emphasizes empathy, accuracy, and adherence to brand guidelines in a fast-paced environment. As part of a team, you will meet KPIs, rotate shifts as required, and collaborate with colleagues to improve customer