Customer Care Associate

HI CARS, INC. (YGC CARS); Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading car service provider in Quezon City seeks a Customer Service Representative to deliver exceptional support across phone, email, and chat channels. The ideal candidate will hold a Bachelor’s degree and have 0-2 years of experience, demonstrating strong communication and interpersonal skills. Responsibilities include assisting customers with inquiries, maintaining accurate records, and collaborating with a team to enhance service delivery. This position offers a dynamic work environment focused on customer satisfaction.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 0–2 years of experience in customer service.
• Empathetic, patient, and customer-focused attitude.

Responsibilities

• Provide exceptional customer service through various channels.
• Assist customers with inquiries and problem-solving.
• Collaborate with team members to enhance service delivery.

Skills

Strong communication skills

Interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

Description

• Provide exceptional customer service through various channels including phone, email, and chat.
• Assist customers with inquiries, problem-solving, and support for their accounts.
• Collaborate with team members to enhance the customer experience and service delivery.
• Maintain accurate records of customer interactions and transactions.
• Identify potential issues and elevate them appropriately to ensure quick resolution.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, patient, and customer-focused attitude.
• Responsibilities and Duties: Ability to handle high-volume customer inquiries effectively.