Empathy-Driven Customer Support Specialist (PH South)

Convergys; Makati; On-site; PHP 223,200 - 279,000; Full time

Job summary

A global technology company is seeking a Customer Service Advisor for its Makati location. This role involves providing exceptional customer service through inbound and outbound calls, assisting customers with product inquiries, and resolving routine issues. The ideal candidate should possess strong communication skills, a high school diploma, and a customer-oriented approach. This position offers opportunities to contribute to customer satisfaction and improve business performance.

Qualifications

• High school diploma with 3-6 months of relevant experience preferred.
• Strong customer service orientation and communication skills.
• Ability to handle repetitive tasks in a fast-paced environment.

Responsibilities

• Provide customer service support and resolve routine problems.
• Ensure service meets contractual Key Performance Indicators.
• Listen attentively to customer needs and concerns.

Skills

Customer service orientation

Strong computer navigation skills

Ability to communicate effectively

Attention to detail

Flexibility and adaptability

Team player

Education

High school diploma

Job description

A global technology company is seeking a Customer Service Advisor for its Makati location. This role involves providing exceptional customer service through inbound and outbound calls, assisting customers with product inquiries, and resolving routine issues. The ideal candidate should possess strong communication skills, a high school diploma, and a customer-oriented approach. This position offers opportunities to contribute to customer satisfaction and improve business performance.