Customer Care Specialist: Fast, Empathetic Support

Convergys; Mandaluyong; On-site; PHP 201,000 - 268,000; Full time

Job summary

A global customer service provider is seeking a Shaw Customer Care Specialist in Mandaluyong. The role requires providing customer service support through calls and ensuring service meets key performance indicators. Candidates should have a high school diploma, strong communication skills, and be flexible in a fast-paced environment. This full-time position offers a chance to develop customer service skills in a dynamic setting.

Qualifications

• High school diploma with relevant experience preferred.
• Ability to communicate effectively both written and verbally.
• Skilled in multi-tasking and flexible to adapt to changes.

Responsibilities

• Provide customer service support and resolution of routine problems.
• Clarify customer requirements and build rapport.
• Participate in activities designed to improve customer satisfaction.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Multi-tasking ability

Education

High school diploma

Job description

A global customer service provider is seeking a Shaw Customer Care Specialist in Mandaluyong. The role requires providing customer service support through calls and ensuring service meets key performance indicators. Candidates should have a high school diploma, strong communication skills, and be flexible in a fast-paced environment. This full-time position offers a chance to develop customer service skills in a dynamic setting.