Customer Support Advisor – Alabang

Convergys; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading global services company is hiring a Customer Service Advisor in Muntinlupa, Philippines. The role involves providing customer support through calls and resolving inquiries. Candidates should possess effective communication skills and a high school diploma, with strong customer service orientation and attention to detail. The position requires the ability to handle high-volume interactions in a fast-paced environment and may require shift rotations. Join us to power the brands of the future.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Listen attentively to customer needs and concerns.
• Track, document and retrieve information in call tracking database.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Multi-tasking

Education

High school diploma

Job description

A leading global services company is hiring a Customer Service Advisor in Muntinlupa, Philippines. The role involves providing customer support through calls and resolving inquiries. Candidates should possess effective communication skills and a high school diploma, with strong customer service orientation and attention to detail. The position requires the ability to handle high-volume interactions in a fast-paced environment and may require shift rotations. Join us to power the brands of the future.