Customer Support Specialist - On-site, Mandaluyong

BeepXtra Philippines, Inc.; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Birthday Leave

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A customer service solutions provider in Mandaluyong is seeking an experienced customer service representative to assist customers via phone, email, or chat. Candidates should have a Bachelor's degree and 1-3 years of relevant experience. Responsibilities include troubleshooting inquiries, ensuring customer satisfaction, and maintaining professionalism. The role is on-site and offers government-mandated benefits.

Qualifications

• 1-3 years of experience in customer service or related roles.
• Manage customer inquiries and support back office operations.
• Strong work ethic and excellent communication skills.

Responsibilities

• Assist customers with inquiries via phone, email, or chat.
• Troubleshoot and resolve product or service issues.
• Ensure customer satisfaction and promote positive relationships.

Skills

Proficient in English

Exceptional customer service

Strong scheduling abilities

Problem-solving expertise

Technical skills

Account management

Education

Bachelor's degree in a relevant field

Job description

A customer service solutions provider in Mandaluyong is seeking an experienced customer service representative to assist customers via phone, email, or chat. Candidates should have a Bachelor's degree and 1-3 years of relevant experience. Responsibilities include troubleshooting inquiries, ensuring customer satisfaction, and maintaining professionalism. The role is on-site and offers government-mandated benefits.