Customer Care Representative - Alorica Makati - Work Onsite

Alorica Philippines; Makati; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Competitive Salary Range

Paid Training & Incentives

20% Night Differential

13th Month Pay

Vacation Leave / Personal Time Off Paid

Anniversary Bonus

Annual Performance Increase

Job summary

A leading customer service provider in Makati seeks a Customer Service Representative. This role involves answering customer inquiries and resolving issues via phone, email, and chat. The position welcomes high school graduates and offers competitive benefits, including paid training and incentives. Join a professional and supportive team environment to kickstart your career.

Qualifications

• Strong English language skills are essential.
• Ability to resolve customer issues.
• Must possess problem-solving and interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Maintain detailed records of customer interactions.

Skills

Customer Service

English Language

Problem Solving

Team Player

Strong Work Ethic

Education

High School Graduate or Equivalent

Job description

We are seeking a customer service representative to work on-site in Makati. No experience is required, and we welcome high school graduates, senior high school graduates, and college undergraduates.

Job Description

The successful candidate will respond to customer inquiries via phone, email, and chat, provide accurate information about products and services, resolve customer issues and complaints efficiently, and maintain detailed records of customer interactions.

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Benefits

We offer a competitive salary range, paid training and incentives, 20% night differential, 13th month pay, vacation leave/personal time off paid, anniversary bonus, and annual performance increase.

• Competitive Salary Range
• Paid Training & Incentives
• 20% Night Differential
• 13th Month Pay
• Vacation Leave / Personal Time Off PAID
• Anniversary Bonus
• Annual Performance Increase

Requirements

The ideal candidate should have strong English language skills, problem-solving skills, be a team player, and have a strong work ethic.

Customer Service, English Language, Problem Solving, Team Player, Strong Work Ethic, Call Centre, People Skills, Technical Skills, Interpersonal Skills, Organizational Skills

Working Location

The position is based in Makati, and we offer a professional and supportive team environment.

Please note that we do not require any guarantees or collect property as part of our hiring process. If you encounter any suspicious activity, please report it immediately.