Customer Care Representative - Alorica Lipa Batangas - Work Onsite

Alorica Philippines; Batangas City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive Salary Range

Paid Training & Incentives

13th Month Pay

Vacation Leave / Personal Time Off PAID

Anniversary Bonus

Annual Performance Increase

20% Night Differential

Job summary

A customer service firm in Batangas City seeks candidates for customer support roles to respond to inquiries via phone, email, and chat. The role involves providing accurate information, resolving issues efficiently, and collaborating with a supportive team. Fresh graduates and those without BPO experience are encouraged to apply, with training provided. Competitive salary and benefits offered.

Qualifications

• Effective communication skills for responding to inquiries.
• Ability to resolve complaints efficiently.
• Detail-oriented for maintaining customer interaction records.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Collaborate with team members to enhance service quality.

Skills

Customer Service

English Language

Problem Solving

Team Player

Strong Work Ethic

Call Centre

People Skills

Technical Skills

Interpersonal Skills

Organizational Skills

Job description

Job Description

Respond to customer inquiries via phone, email, and chat. Provide accurate information about products and services. Resolve customer issues and complaints efficiently. Maintain detailed records of customer interactions. Collaborate with team members to enhance service quality. Meet performance metrics and contribute to team goals.

Responsibilities and Requirements

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Benefits

• Competitive Salary Range
• NO BPO experience needed – We’ll train you!
• College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad? WELCOME!
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off PAID
• Anniversary Bonus
• Annual Performance Increase
• WORK ONSITE with a professional & supportive team

Requirements

Customer Service, English Language, Problem Solving, Team Player, Strong Work Ethic, Call Centre, People Skills, Technical Skills, Interpersonal Skills, Organizational Skills

Working Location

Please note that if the position requires you to work overseas, be vigilant and beware of fraud.

• withholds your ID,
• requires you to provide a guarantee or collects property,