Customer Care Representative - Alorica Cebu City - Work Onsite

Alorica Philippines; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Paid Training

13th Month Pay

Vacation Leave / Personal Time Off PAID

Anniversary Bonus

Annual Performance Increase

20% Night Differential

Onsite work

Job summary

A customer support company in Cebu City is seeking a Customer Care Representative to work onsite. This is a full-time position where you will respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues. No prior experience is necessary, and the company offers a competitive salary along with paid training and incentives. Ideal candidates will possess strong English skills and problem-solving abilities.

Qualifications

• No BPO experience needed – We’ll train you!
• Must have strong English language skills.
• Must have problem-solving abilities.
• Should possess excellent communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Skills

Strong English language skills

Problem-solving abilities

Excellent communication skills

Interpersonal skills

Education

College Graduate

Senior High School Graduate

High School Graduate

College Undergraduate

Vocational Graduate

Job description

Customer Care Representative - Alorica Cebu City - Work Onsite

We are seeking a Customer Care Representative to work onsite in Cebu City. No experience is required, and this is a full-time position.

Job Description

As a Customer Care Representative, you will be responsible for responding to customer inquiries via phone, email, and chat, providing accurate information about products and services, and resolving customer issues and complaints efficiently. You will also maintain detailed records of customer interactions and collaborate with team members to enhance service quality.

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Requirements and Benefits

We offer a competitive salary range, paid training and incentives, and a supportive team environment. Requirements include:

• Competitive Salary Range
• No BPO experience needed – We’ll train you!
• College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad? WELCOME!
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off PAID
• Anniversary Bonus
• Annual Performance Increase
• WORK ONSITE with a professional & supportive team

We are looking for individuals with strong English language skills, problem-solving abilities, and excellent communication and interpersonal skills.

Working Location

The position is based in Cebu City, and we offer a professional and supportive team environment.

Please note that we are an equal opportunities employer and welcome applications from all qualified candidates.