Customer Service Representative - Alorica Eton Centris site

Alorica Philippines; Quezon City; On-site; PHP 200,880 - 412,920; Full time

Benefits offered by this job

Performance Bonus

Annual Appraisal

Paid Training

Incentives

Government Mandated Benefits

Sick Leave

Vacation Leave

Job summary

A customer service company in Quezon City is seeking a Customer Service Representative to handle inquiries through various channels. Ideal candidates do not require prior experience as training will be provided. A supportive team environment and competitive salary range from ₱18K to ₱37K monthly make this an exciting opportunity. A focus on English language skills and problem-solving is essential.

Qualifications

• NO BPO experience needed; training provided.
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads.
• 20% Night Differential.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.

Skills

English Language

Customer Service

Problem Solving

Team Player

Technical Skills

Strong Work Ethic

Organizational Skills

Education

High/Senior High School

Vocational Graduate

College Undergraduate

Job description

Customer Service Representative - Alorica Eton Centris site

On-site - Quezon No Exp Required High/Senior High School Full-time

Job Description

Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives, Government Mandated Benefits, Insurance Health & Wellness, Office Parties, Job Training, Maternity & Paternity Leave, Sick Leave, Vacation Leave

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits

• Earn ₱18K up to ₱37K monthly salary range
• NO BPO experience needed – We’ll train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team

English Language, Customer Service, Problem Solving, Team Player, Call Centre, Back Office Support, People Skills, Technical Skills, Strong Work Ethic, Organizational Skills

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

Please report any employer who withholds your ID, requires a guarantee, or collects property.