Customer Care Representative - Alorica Alabang - Work Onsite

Alorica Philippines; Muntinlupa; On-site; PHP 156,000 - 290,000; Full time

Benefits offered by this job

Competitive Salary Range

20% Night Differential

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay

Vacation Leave / Personal Time Off PAID

Anniversary Bonus

Annual Performance Increase

Work onsite with a professional & supportive team

Job summary

A leading customer service provider in the Philippines seeks qualified candidates to respond to customer inquiries via various channels. No prior BPO experience is required, as training is provided. The company welcomes fresh graduates and offers a competitive salary along with significant benefits. This role requires teamwork to enhance service quality and contribute to company performance metrics.

Qualifications

• No BPO experience needed; training provided.
• Open to college fresh grads, SHS & HS grads, college undergrads, and vocational grads.
• Must have good communication and willingness to learn

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Skills

Customer service mindset

Strong communication

Team collaboration

Education

College fresh graduates welcome

SHS/HS graduates welcome

Vocational graduates welcome

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Requirements & Benefits

Requirements

• NO BPO experience needed – We’ll train you!
• College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad? WELCOME!

Benefits

• Competitive Salary Range
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off PAID
• Anniversary Bonus
• Annual Performance Increase
• WORK ONSITE with a professional & supportive team