Call Center Representative - Alorica Ilocos Norte Site

TalentLink Outsourcing; Ilocos Norte; On-site; PHP 200,880 - 412,920; Full time

Benefits offered by this job

Paid training

HMO & Government benefits

Anniversary bonus

Paid vacation leave

Job summary

A customer service company is looking for individuals to join their team in Ilocos Norte. The role involves responding to customer inquiries, providing information about products, and resolving complaints. Fresh graduates and applicants from various backgrounds are encouraged to apply, as paid training is provided. Benefits include a competitive salary, incentives, and a supportive work environment.

Qualifications

• Ability to handle customer inquiries professionally.
• Willingness to learn and adapt to new systems.
• Strong communication skills in English.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.

Skills

Customer service

Communication

Problem-solving

Education

High School Diploma

College Degree

Job description

Overview

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Requirements

• Earn ₱18K up to ₱37K/monthly salary range
• NO BPO experience needed – We’ll train you!
• College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad? WELCOME!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off PAID
• Anniversary Bonus
• Annual Performance Increase
• WORK ONSITE with a professional & supportive team