Call Center Representative - Alorica Cubao Site - Work Onsite

Alorica Philippines; Quezon City; On-site; Full time

Benefits offered by this job

Competitive Salary Packages

Paid Training & Incentives

HMO & Government Benefits

Vacation Leave / Personal Time Off – Paid

Anniversary Bonus

Annual Performance Increase

Job summary

A leading customer service provider in Quezon City is looking for individuals to handle customer inquiries through phone, email, or chat. This position is open to fresh graduates and individuals without prior BPO experience, who will receive training. The role offers competitive salary packages, incentives, and various benefits including paid training, HMO, and annual bonuses.

Qualifications

• Competitive Salary Packages + Incentives.
• NO BPO experience needed – Will train you.
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Job description

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Competitive Salary Packages + Incentives!
• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team