Customer Care Representative - Alorica Cubao - Work Onsite

Alorica Philippines; Makati; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive Salary Range

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay

Vacation Leave / Personal Time Off PAID

Anniversary Bonus

Annual Performance Increase

Annual raise

Job summary

A leading customer service provider in Metro Manila is seeking individuals to manage customer inquiries through various channels. This role welcomes college graduates, undergraduates, and vocational students with no BPO experience required. The position offers competitive salary, training, and numerous benefits, while working onsite with a supportive team.

Qualifications

• No BPO experience needed; training provided.
• Graduates and undergraduates from any field welcome.
• Onsite role with a professional and supportive team.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Requirements & Benefits of ALORICA PH!

• Competitive Salary Range
• NO BPO experience needed – We’ll train you!
• College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad? WELCOME!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off PAID
• Anniversary Bonus
• Annual Performance Increase
• WORK ONSITE with a professional & supportive team