Call Center Representative - Alorica Davao Site - Work Onsite

Alorica Philippines; Davao del Sur; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Competitive salary packages

Paid training

HMO & government benefits

Vacation leave / Personal time off

Job summary

A leading customer service provider in the Philippines is hiring for a role that involves answering customer inquiries through various channels, resolving complaints, and maintaining accurate records. The company offers competitive salary packages, training for fresh graduates, and multiple benefits including paid time off and health coverage. Join a professional and supportive team with opportunities for growth.

Qualifications

• No experience is needed; training will be provided.
• Open to fresh graduates and vocational graduates.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Maintain accurate customer records in the system.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

High School Diploma or equivalent

Job description

Responsibilities

Answer customer inquiries via phone, email, or chat

Resolve complaints and provide effective solutions

Process orders, payments, and refunds

Assist with product and service support

Maintain accurate customer records in the system

Communicate clearly and follow company guidelines

Coordinate with other teams for issue resolution

Meet performance and quality metrics

Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Competitive Salary Packages + Incentives!
• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team