Call Center Representative - Alorica Davao Site

TalentLink Outsourcing; Davao del Sur; On-site; PHP 200,880 - 412,920; Full time

Benefits offered by this job

Performance Bonus

Paid Training

Vacation Leave

13th Month Pay

Anniversary Bonus

Annual Performance Increase

Job summary

A leading outsourcing firm in Davao del Sur is seeking a Call Center Representative to handle customer inquiries via multiple channels. No prior BPO experience is necessary as training will be provided. Candidates should possess strong English communication skills and a willingness to learn. This role offers a competitive salary ranging from ₱18,000 to ₱37,000 monthly, alongside various incentives and a supportive team environment.

Qualifications

• No BPO experience needed; training provided.
• Must be a High School, Senior High, or College graduate.
• Ability to communicate effectively in English.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Skills

English Language

Customer Service

Call Centre

Problem Solving

Team Player

Account Management

Technical Skills

Interpersonal Skills

Organizational Skills

Strong Work Ethic

Education

High School Graduate

College Graduate

Vocational Graduate

Senior High School Graduate

Job description

Overview

Call Center Representative - Alorica Davao Site

TalentLink Outsourcing

Job Description

Employee Recognition and Rewards

Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Professional Development

Employee Assistance Program, Job Training, Mentorship Program, Professional Development

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Requirements & Benefits of ALORICA PH!

• Earn ₱18K up to ₱37K/monthly salary range
• NO BPO experience needed – We’ll train you!
• College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad? WELCOME!
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off PAID
• Anniversary Bonus
• Annual Performance Increase
• WORK ONSITE with a professional & supportive team

English Language, Customer Service, Call Centre, Problem Solving, Team Player, Account Management, Technical Skills, Interpersonal Skills, Organizational Skills, Strong Work Ethic

Working Location

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