Customer Service Agent - Fresh Grad | NO BPO Exp - Alorica Davao Site - Onsite

Alorica Philippines; Davao del Sur; On-site; PHP 206,460 - 284,580; Full time

Benefits offered by this job

Competitive Salary Packages

Paid Training

Health Insurance

Vacation Leave

Performance Bonus

Job summary

A competitive customer service company in Davao del Sur is seeking customer service representatives. The role includes responding to inquiries, resolving complaints, and assisting customers. Fresh graduates are welcome and training is provided. Competitive salary packages and comprehensive benefits including health insurance and paid leave are offered.

Qualifications

• Able to answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Assist with product and service support.

Responsibilities

• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Meet performance and quality metrics.

Skills

Customer communication

Problem-solving

Attention to detail

Team coordination

Education

High School Diploma or equivalent

Job description

Urgent ₱18.5-25.5K [Monthly] On-site - Davao del Sur Fresh Graduate/Student High/Senior High School Full-time

Job Description

Answer customer inquiries via phone, email, or chat

Resolve complaints and provide effective solutions

Assist with product and service support

Maintain accurate customer records in the system

Communicate clearly and follow company guidelines

Coordinate with other teams for issue resolution

Meet performance and quality metrics

Gather and relay customer feedback

Responsibilities and Requirements

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Benefits

• Competitive Salary Packages
• NO BPO experience needed – We’ll train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team

What We Offer

Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

Health Insurance, HMO

Parking Space

Job Training

Maternity & Paternity Leave, Sick Leave, Vacation Leave, Volunteer Time Off

Working Location

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