Call Center Representative

Alorica; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer support services company in Metro Manila is seeking individuals to provide exceptional support via phone, email, and chat. No prior experience is needed, as training will be provided. Candidates must hold a High/Senior High School diploma and possess strong communication and problem-solving skills. This role requires a customer-centric attitude and may involve shift work in an office environment.

Qualifications

• Strong communication, problem-solving, and interpersonal skills.
• High/Senior High School diploma is required.
• No prior experience required; training will be provided.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and issues in a timely manner.
• Maintain detailed records of customer interactions.

Skills

Strong communication

Problem-solving

Interpersonal skills

Education

High/Senior High School diploma

Job description

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and issues in a timely manner.
• Maintain detailed records of customer interactions.
• Collaborate with team members to improve service processes.
• Assist in training new staff and develop product knowledge.

Qualifications

• Educational Qualifications: High/Senior High School diploma is required.
• Experience Level: No prior experience required; training will be provided.
• Skills and Competencies: Strong communication, problem-solving, and interpersonal skills.
• Working Conditions: Office environment, may involve shift work.
• Qualities and Traits: Patience, empathy, and a customer-centric attitude are essential.