Customer Service Representative | E-Commerce Account | BPO Experience Required

GAINSTRONG TALENT SOLUTIONS CORP.; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking Customer Service Representatives for an E-Commerce Account to handle inquiries via calls, chat, or email. You will assist with orders, payments, deliveries, returns, refunds, and product concerns, while providing accurate information and timely solutions.

The role requires good verbal and written communication, strong problem-solving skills, and willingness to work shifting schedules including weekends and holidays. Basic computer skills are expected.

Qualifications

• Minimum 6 months to 3 years of BPO/Contact Center experience.
• Experience in E-Commerce, Retail, or Customer Service is a plus.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving skills.
• Basic computer proficiency.
• Willing to work on shifting schedules, including weekends and holidays.

Responsibilities

• Handle customer inquiries through calls, chat, or email.
• Assist with orders, payments, deliveries, returns, refunds, and product concerns.
• Provide accurate information and effective solutions to customer inquiries.
• Track orders and assist with account-related concerns.
• Resolve customer complaints professionally and efficiently.
• Document customer interactions and transactions accurately.
• Escalate complex concerns to the appropriate team when necessary.
• Maintain excellent customer service and satisfaction.
• Meet quality, productivity, and performance targets.

Skills

Verbal communication

Written communication

Problem solving

Customer service

Basic computer skills

Shift work

Education

High School / Senior High School

Job description

About the role

We are looking for Customer Service Representatives to join our E-Commerce Account. Handle customer inquiries through calls, chat, or email, and provide accurate information and effective solutions to customer concerns.

Key responsibilities

• Handle customer inquiries through calls, chat, or email.

• Assist with orders, payments, deliveries, returns, refunds, and product concerns.

• Provide accurate information and effective solutions to customer inquiries.

• Track orders and assist with account-related concerns.

• Resolve customer complaints professionally and efficiently.

• Document customer interactions and transactions accurately.

• Escalate complex concerns to the appropriate team when necessary.

• Maintain excellent customer service and satisfaction.

• Meet quality, productivity, and performance targets.

About you

• High School / Senior High School Graduate and above.

• 6 months to 3 years of BPO/Contact Center experience.

• E-Commerce, Retail, or Customer Service experience is an advantage.

• Excellent verbal and written communication skills.

• Strong customer service and problem-solving skills.

• Basic computer proficiency.

• Willing to work on shifting schedules, including weekends and holidays.