Customer Support Associate – Retail Account

Metacom Careers; Taguig; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Paid training

HMO & government benefits

13th Month Pay

Career growth

Collaborative environment

Job summary

Metacom Careers is seeking a Customer Service Representative for a Retail Account to deliver exceptional support via voice channels. You will assist customers with retail inquiries, troubleshoot technical concerns, and process orders, returns, or account updates with accuracy and courtesy.

The role requires strong English communication, basic computer navigation, and willingness to work onsite on a rotating shift.

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.
• Minimum of 1 year Technical Customer Care Experience (Tech CCE).
• Excellent English communication skills.
• Basic computer navigation and typing skills.
• Willing to work onsite and on a shifting schedule.

Responsibilities

• Assist customers with retail-related inquiries through voice support.
• Troubleshoot basic technical concerns involving products, accounts, or online services.
• Process orders, returns, exchanges, and account updates accurately.
• Provide timely and professional resolutions while ensuring customer satisfaction.
• Maintain accurate documentation of customer interactions using company systems.
• Meet quality, productivity, and customer service performance standards.

Skills

English communication

Typing

Customer service

Education

High School Diploma (Old Curriculum/Senior High)

Tools

Computer navigation

Job description

Customer Service Representative – Retail Account

Join our growing team and help deliver exceptional customer experiences for a leading retail brand. We're looking for customer-focused professionals with technical customer service experience who are ready to build a rewarding career in the BPO industry.

Key Responsibilities

• Assist customers with retail-related inquiries through voice support.
• Troubleshoot basic technical concerns involving products, accounts, or online services.
• Process orders, returns, exchanges, and account updates accurately.
• Provide timely and professional resolutions while ensuring customer satisfaction.
• Maintain accurate documentation of customer interactions using company systems.
• Meet quality, productivity, and customer service performance standards.

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate.
• Minimum of 1 year Technical Customer Care Experience (Tech CCE).
• Excellent English communication skills.
• Basic computer navigation and typing skills.
• Willing to work onsite and on a shifting schedule.

What We Offer

• Competitive salary package.
• Paid training.
• HMO and government-mandated benefits.
• 13th Month Pay.
• Career growth and advancement opportunities.
• Supportive and collaborative work environment.