Customer Service Associate

Nityo Infotech Inc.; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in Makati seeks a Customer Service Associate. The role involves handling inquiries and resolving customer issues to ensure satisfaction. Candidates should have at least 1.5 years of customer service experience and excellent English communication skills. This full-time position is on-site and ideal for team players with a positive attitude.

Qualifications

• 1.5 years Customer Service experience, preferably in banking/cards.
• Ability to handle inquiries and resolve complaints efficiently.

Responsibilities

• Handle inquiries and resolve customer issues.
• Maintain customer satisfaction across phone and chat.

Skills

Excellent English communication skills

Customer centricity

Ability to identify and resolve customer issues

Positive attitude

Education

College graduate

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Overview

The Customer Service Associate is the first point of contact for customers, for delivering exceptional service and support.

Responsibilities

• Handle inquiries, resolve issues, and maintain customer satisfaction across various communication channels such as phone or chat.

Qualifications

• Excellent English communication skills with customer centricity
• Must have the ability to identify and resolve customer issues and complaints efficiently
• Team player with a positive attitude
• At least 1.5 years Customer Service experience, preferably in banking/cards LOB
• College graduate

Preview

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