Customer Experience & Support Specialist

CNX; Angeles; On-site; PHP 180,000 - 240,000; Full time

Job summary

CNX seeks a Clark-based Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering reliable support and resolving routine issues. You will use decision-support tools, maintain product knowledge, and document interactions while aiming to meet KPIs.

Ideal candidates bring a high school diploma, strong customer service orientation, and excellent communication skills. Flexibility to rotate shifts and work in a fast-paced setting is valued.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong PC knowledge and computer navigation skills.
• Able to communicate effectively in written and verbal form.
• Detail-oriented with strong attention to accuracy.
• Capable of multitasking in a fast-paced environment.
• Demonstrate patience in all customer contact situations.
• Able to work as part of a team or independently.
• Willing to rotate shifts as needed.

Responsibilities

• Meet contractual KPIs for customer service delivery.
• Clarify customer requirements; probe understanding; use decision-support tools for resolutions.
• Listen attentively to customer needs and concerns; build rapport with customers.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work; annotate accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services as appropriate.
• Track, document and retrieve information in the call tracking database.
• Respond to customer inquiries by referring to published materials or more senior staff.

Skills

Customer service orientation

Computer navigation

Written and verbal communication

Detail-oriented

Multi-tasking

Team player / independent

Patience

Shift flexibility

Adaptability

Repetitive work tolerance

Education

High school diploma

Job description

CNX seeks a Clark-based Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering reliable support and resolving routine issues. You will use decision-support tools, maintain product knowledge, and document interactions while aiming to meet KPIs.

Ideal candidates bring a high school diploma, strong customer service orientation, and excellent communication skills. Flexibility to rotate shifts and work in a fast-paced setting is valued.