Alabang Customer Experience Specialist

CNX; Muntinlupa; On-site; PHP 240,000 - 360,000; Full time

Job summary

CNX – Alabang is seeking a Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering quality service and resolving routine issues. You will greet customers professionally, maintain knowledge of company products, document interactions, and support sales with cross-sell opportunities.

This role requires a high school diploma with 3–6 months of relevant experience, strong PC skills, and the ability to work well in a fast-paced, team-oriented environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Ability to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing rapport.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Skills

Customer service

Communication

Multi-tasking

Education

High school diploma

Tools

PC skills

Job description

CNX – Alabang is seeking a Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering quality service and resolving routine issues. You will greet customers professionally, maintain knowledge of company products, document interactions, and support sales with cross-sell opportunities.

This role requires a high school diploma with 3–6 months of relevant experience, strong PC skills, and the ability to work well in a fast-paced, team-oriented environment.