CDO Entry-Level Retail Customer Care — Up to 20K

Concentrix Philippines; Philippines; On-site; PHP 203,000 - 243,000; Full time

Benefits offered by this job

Health and wellness benefits

Career development

Advancement opportunities

Inclusive culture

Employee discounts

Performance incentives

Job summary

Concentrix Philippines in Cagayan de Oro is seeking an entry-level Retail Account Customer Service Representative to deliver outstanding support and build relationships with customers.

You will handle inquiries via phone, email, chat, and help with purchases, returns, and exchanges while learning our systems and contributing to team goals.

A high school diploma is required; strong communication, listening, empathy, and teamwork will help you succeed in a fast-paced, supportive environment.

Qualifications

• Strong communication, listening and problem-solving abilities are essential.
• Empathy and patience when dealing with customers in various situations.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Computer literacy and comfort with learning new systems and software.
• Reliability and commitment to attendance and punctuality.
• Willingness to work in a team-oriented environment and take feedback constructively.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat, and other channels
• Provide product information, process orders, and assist customers with purchases and transactions
• Address customer complaints and concerns with professionalism and empathy, working towards swift resolution
• Document all customer interactions accurately in the system to maintain comprehensive records
• Process returns, refunds, and exchanges whilst ensuring compliance with retail policies
• Identify upselling and cross-selling opportunities whilst maintaining customer satisfaction as the priority
• Collaborate with team members and other departments to resolve complex customer issues
• Maintain product knowledge and stay informed about current promotions and inventory availability
• Meet performance metrics including call handling time, customer satisfaction scores, and quality standards
• Contribute to a positive team environment and support colleagues when needed

Skills

Strong communication

Active listening

Problem solving

Empathy

Multitasking

Computer literacy

Reliability

Teamwork

Education

High school diploma or equivalent

Job description

Concentrix Philippines in Cagayan de Oro is seeking an entry-level Retail Account Customer Service Representative to deliver outstanding support and build relationships with customers.

You will handle inquiries via phone, email, chat, and help with purchases, returns, and exchanges while learning our systems and contributing to team goals.

A high school diploma is required; strong communication, listening, empathy, and teamwork will help you succeed in a fast-paced, supportive environment.