Customer Care Associate - First Call Resolution

Accenture in the Philippines; San Nicolas; On-site; PHP 279,000 - 391,000; Full time

Job summary

Accenture in the Philippines seeks a customer service professional to handle inbound inquiries and resolve issues to achieve first‑time resolution. You will engage customers, identify needs, and ensure satisfaction to reinforce the company’s position as a top media services provider.

The role requires graveyard shift availability and on-site work when recalled, with targets for individual, team, and contact center performance.

Qualifications

• Graduate of any course; college undergraduates with relevant work experience is open to apply
• Must be willing to work on a graveyard shift
• Willing to go back on-site once recalled

Responsibilities

• Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer
• Resolve problems and issues in a professional manner and engage with customers to identify additional needs
• Ensure that customers are fully satisfied with the service provided and are offered value for money to build client’s reputation as a first-choice provider of media services
• Achieve challenging individual, team, and contact center targets

Education

Graduate of any course

College undergraduates with relevant work experience

Job description

Accenture in the Philippines seeks a customer service professional to handle inbound inquiries and resolve issues to achieve first‑time resolution. You will engage customers, identify needs, and ensure satisfaction to reinforce the company’s position as a top media services provider.

The role requires graveyard shift availability and on-site work when recalled, with targets for individual, team, and contact center performance.