Customer Experience Specialist — First-Call Resolution

Teleperformance; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Teleperformance Philippines is seeking Customer Service Representatives and Technical Support Representatives to handle inbound calls and emails, delivering excellent service through active listening and secure handling of customer information.

You will work in a collaborative, engaging environment with diverse cultures and opportunities to grow your potential and career. The roles require English proficiency and flexibility to various shifts.

Qualifications

• Filipino citizen or with equivalent legal status.
• Proven oral and written English communication skills.
• Strong logic and problem-solving skills.
• Availability to work in various shifts.
• Skill in using Windows operating systems.
• Organization and work prioritization skills.

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email.
• Provide excellent customer service through active listening.
• Work with confidential customer information in a secure manner.
• Aim to resolve issues on the first call by being proactive.
• Appropriately and adequately communicate with customers.

Skills

English communication

Problem solving

Organization

Time management

Tools

Windows OS

Job description

Teleperformance Philippines is seeking Customer Service Representatives and Technical Support Representatives to handle inbound calls and emails, delivering excellent service through active listening and secure handling of customer information.

You will work in a collaborative, engaging environment with diverse cultures and opportunities to grow your potential and career. The roles require English proficiency and flexibility to various shifts.