Customer Service Associate (Graveyard Shift)

8003 Accenture Inc Company; San Nicolas; On-site; PHP 201,000 - 268,000; Full time

Job summary

Accenture is seeking a customer service specialist in the Philippines to handle inbound queries and strive for first-time resolution. You will resolve issues professionally, identify additional needs, and help maintain outstanding customer satisfaction to reinforce Accenture’s position as a leading provider of media services.

Graduates or college undergraduates with relevant experience are welcome to apply. The role requires a graveyard shift and on-site presence with recall as needed.

Qualifications

• Graduate of any course; college undergraduates with relevant work experience is open to apply
• Willing to work on a graveyard shift
• Willing to go back on-site once recalled

Responsibilities

• Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer
• Resolve problems and issues in a professional manner and engage with customers to identify additional needs
• Ensure that customers are fully satisfied with the service provided and are offered value for money to build client’s reputation as a first-choice provider of media services
• Achieve challenging individual, team, and contact center targets #LI-PH

Skills

Customer service

Problem solving

Communication

Target achievement

Education

Any course / college undergraduates with relevant work experience

Job description

Accenture is seeking a customer service specialist in the Philippines to handle inbound queries and strive for first-time resolution. You will resolve issues professionally, identify additional needs, and help maintain outstanding customer satisfaction to reinforce Accenture’s position as a leading provider of media services.

Graduates or college undergraduates with relevant experience are welcome to apply. The role requires a graveyard shift and on-site presence with recall as needed.